So the woman in the billing dept of my doctor's office called me today. She called me "hon" and "sweetie," throughout our conversation, which went something like this...
"Hi, yes, I called yesterday and I think I spoke to you about a double-billing issue."
"Sweetie, I speak to so many people each day."
"Well, my insurance company indicated I owe you X amount - and I'd like to pay it."
"OK hon, are you sure you don't want to resubmit and see if they pay? We should at least see if the payment they made comes through." (Interesting how her memory is coming back now)
Me, wanting to hang up the phone on her - "No, I'd just like to pay you what I owe."
"I'll put it in the mail." - Me.